FAQ’s About The BLK Nile

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Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.

Do you offer international shipping?

Currently, we do not offer international shipping countries. We do look forward to expansion to other countries.

What is your return policy?

We have a 30-day blanket return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order however, please see individual store return policies as their policies will override our current policies. Please reach out to our customer service team to initiate the return process if unable to receive assistance from the vendor. We do have individual sellers who have their own storefronts. Please see their individual store policies in regard to returns. If a return or refund cannot be resolved, please contact our customer service via
email or phone so we can discuss your circumstances. We take customer service seriously and will ban sellers for inappropriately handling customer complaints. We want you to have the best shopping experience!

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website. If you haven’t received a tracking number contact you vendor.

Is my personal information secure?

Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.

How can I contact your customer service?

Our customer service team is available to assist you via email and phone. If you issue cannot be resolved through email a phone number to our customer servicing will be provided to you. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.

Crime/Reporting:

The BLK Nile aims to provide a safe and family friendly shopping experience. If you find that a store or vendor is selling counterfeit items, attempting to human traffic, sell child pornography, sell sex services, sell severely damaged/worn items, or any other unethical service or product; Please REPORT them to The BLK Nile IMMEDIATELY! We prosecute to the fullest extent of the law and involve law enforcement agencies (DEA, ATF, FBI, ICE, LOCAL law enforcement agencies etc.) for those violate criminal law and our company policies. Please also report scams, money laundering, fraudulent pages, and site spammers/ trolls. Suspension and Deletion of your account will occur if The BLK Nile finds evidence that you are involved in any of the above but not limited to activities.

Store Set-Up:

Store setup takes place immediately upon approval of your store via a store setup wizard. We recommend to complete your store setup 100%, which will be indicated by a progress bar. If you need to quit store setup or if you choose to go back to the store setup at a later date or time, simply click on “Settings” on your profiles dashboard to start or complete your store setup.

Memberships:

Memberships reoccur on a monthly basis at the monthly rate you selected upon trial membership. This monthly reoccurring membership is active until your subscription is cancelled or stopped. You can upgrade or downgrade your membership at any time. Memberships that are upgraded are prorated however the maximum number of items able to be sold will be for the current selected membership. Memberships cannot overlap.

Shipping:

The BLK Nile has an integrated shipping platform to make shipping a breeze. The customer will choose their shipping rate, you the store vendor w ill select the appropriate package. Once the order is complete, you will be able to print a shipping label from the comfort of your home. All you need is a printer and some printing labels or paper. Secure the label on the box and take it to your local UPS or USPS site. You can also arrange for at home pickup through the appropriate website of selected shipping. We also allow you to use your own shipping platform. Just add your API key and secret key to set up. Shipping labels will only be printed for our platforms of shipping.

Payment Withdrawals:

Currently we partner with STRIPE and PAYPAL for account withdrawals. Please visit these sites to setup a free account today to start receiving your payouts from earned commissions.

Paypal.com

Stripe.com